How to get PAL One
Start now!
Step 1
Claiming your License
You will receive a personal invitation email from our support team. Claim your license by simply clicking on the „activate“ button in the email. You will then be prompted to register your account.
Step 2
Downloading the app and pairing the spectrometer
After downloading, log in with your credentials. Then switch on your spectrometer. Open the app and go to the scan section. Search for available spectrometers and select it from the list.
You can find the trinamiX app here:
Step 3
Calibrating the spectrometer
To ensure optimum results you need to calibrate your spectrometer. Click „Calibrate“ in the device settings and follow the guided two-step process in the app.
Step 4
Performing a measurement
After successfully calibrating your spectrometer, you can start with your first measurement. Select the application, enter a sample ID and follow the instructions in the app.
Step 5
Analysing the measurement data
In the trinamiX Customer Portal you can manage your measurements, create reports and export your data to share with others.
- Access your measurement history
-
Download measurement results in the desired format
- Visualize the spectral information
Answers to your questions
-
Where can I find my invitation mail?
Please check your inbox and your spam folder. You should have received the email. The subject line is "License Activation - trinamiX Mobile NIR Spectroscopy Solution." If you cannot find it, please contact us so that we can send you a new one.
-
Why is my spectrometer not visible in the app?
Make sure the spectrometer is turned on, the battery is charged, and the wireless connection is enabled on your smartphone. Please also check that you have given the app the appropriate permissions and that your connection quality is sufficient.
-
Why can’t I connect my spectrometer?
Please ensure that you enable the Wireless Connection capability as well as the Location capability and grant the app the corresponding permission. This is necessary to connect to a spectrometer. If these requirements are met and the problem persists even after restarting both your device and the spectrometer, please contact us.
-
Why does my mobile device lose the connection to the spectrometer?
The most disconnections occur due to poor connection quality. This could be through interference with other wireless or Wireless Connection devices. Try to turn off or put away all other devices and minimize the distance between your device and the spectrometer. The spectrometer can also be connected via USB. If you continuously experience connection issues, please contact us.
Find more answers on our support pages.
Contact us!
Do you need further help or want to leave a comment?
Please reach out to us!