How to sign up and activate your license
Step 1: Open the activation email
Activate your license using the activation email you received from our support team. Claim your license by simply clicking the “Activate” button in the email. This will take you to the process where you can set up your account.
Step 2: Sign up
A) Sign up with personal business email
B) Sign up with an identity provider
Enter your email and personal details in the form. Click “Send verification code” to receive a code valid for 10 minutes. Enter the code in the “Verification code” field, then confirm the privacy policy and terms. You will receive a welcome email afterward.
Sign up in to our customer portal with your Google or Apple account. Your password stays secure with your provider, which shares only your name and email address with us.
Please note that “BASF SSO” is reserved for trinamiX and BASF employees only.
Step 3: Login
Log in with the same email address or provider that you used during the sign-up process. You will receive an email with a verification code valid for 10 minutes. Enter the code in the designated field to confirm your identity and access your account.
Step 4: Claim your license
After successfully logging in, activate your license by simply clicking the “Claim” button. You can now access your applications.
How to manage your licenses
Step 1: Access License Management
Log in to the Customer Portal and click on “License Management” in the left navigation bar to view your dashboard.
In the top right corner, you’ll see an overview of your licenses, with the large number indicating used licenses and the small number showing available licenses.
Step 2: Invite Users and Assign Licenses
As an admin, you can invite users by clicking the “Send Invite” button in the top right corner of the dashboard. Enter the user’s business email (avoid shared and general inboxes) and select the license type.
For details on each license, check the “License Informatio” section. After selecting the license, click “Assign” to send the invitation.
Step 3: Activate Your License via Email
After receiving the invitation email, the user clicks the “Activate” button to access the Customer Portal and sign up. If sent to the wrong person, the invitation can be forwarded or a new one can be issued by the admin.
Once activated, the status will update in your dashboard. Invitations expire after seven days and should be resent if not accepted. Expired invites are automatically deducted, but admins can remove them for a cleaner overview.
General FAQs
The verification code is valid for 10 minutes, after that you can ask for a new one.
Just forward the activation email to your colleague. Your colleague can then activate the license.
You can deactivate your account at any time in the following way:
- 1. Visit the Customer Portal and log in to your account.
- 2. Select “Profile” from the left sidebar.
- 3. Click the “Delete Account” button.
- 4. Click “Delete” when prompted to confirm deactivation of your account.
Invitations expire after seven days. If not accepted in time, you will need to resend the invitation to the user.
No, expired invitations are automatically deducted from the count. However, admins can choose to remove them from the list for a cleaner overview. Read more
Yes, you can forward the invitation email or send a new invitation to the correct user if needed.
The Admin is the user who initially registers and activates the license, which is provided by our support team. This user automatically gains Admin rights within the organization by claiming the initial invitation.
Application FAQs
You need to activate the toggle in the top right corner of the application detail page.
Please note that you must have an Admin or Data Manager license to do this.
First select the desired measurements on the application detail page and then click the “Download” button.
Note that you can select a maximum of 1,000 measurements and can only select those currently displayed on your opened page.
To generate a measurement report, first select the desired measurements, then click the “Report” button.
For full functionality details, refer to the Measurement Report support page.
In the top left corner of the application detail page, you will find an “Info” icon that provides access to descriptions of the sample types included in the application, instructions on how to prepare the sample, the measurement process, and the parameters available for analysis.
In the “Spectra” section at the bottom of the application detail page, you can view a graph displaying your collected measurements, including spectra from all individual scans. You can navigate through your data by selecting batches in the top right corner and get additional details by hovering your cursor over a line.
In the “Chart” section, you can view a graphical representation that illustrates the distribution of parameter values across the selected measurements. This helps you quickly identify frequently occurring values and recognize trends and patterns within the data.
To generate a bias correction, please refer to the Bias Correction support page for detailed instructions.
Campaigns FAQs
In the campaigns section, you can view all your data collections. Select a specific campaign to access detailed information about spectra, measurements, sample count, and included devices.
This feature is ideal for developing custom applications or systematically gathering spectral data on material charges.
To access or create your own campaign, you must gain access to the “Data Collection” mode, which requires a Data Manager license.
Please contact your administrator to enable this feature.
To create a new campaign, go to “Campaigns” in the sidebar and click the “Create new campaign” button in the top right.
Enter a name and description for your campaign, and select the type of spectrometer you will use. You can use multiple spectrometers, but they must be of the same device type.
In the Customer Portal, under the campaigns section, you will find the campaign you created along with all the samples and their corresponding spectral data.
In the “Spectra” section, you can view a graph displaying your collected data, which includes spectra from all individual measurements. You can navigate through your data by selecting batches in the top right corner, and the interactive graph provides additional measurement details when you hover over a line.
In the “Measurements” section, you will find detailed information about each individual measurement, including the associated sample, the device used, and the timestamp of when the measurement was conducted.
In the “Devices” section, you can access information regarding the number of measurements along with the corresponding devices used for those measurements.
